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Privacy policy

How DARA handles website, purchase, license, activation, support, and diagnostic information.

Last updated November 4, 2026

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This policy explains how DARA Audio LLC (“DARA Audio,” “we,” “us”) handles personal information through DARA, daraaudio.com, purchases, licensing, updates, and support. DARA Audio is responsible for the processing described here. Checkout providers have separate responsibilities described below.

Information involved

  • Website delivery. Our hosting and security provider processes request data needed to load and protect the site, such as IP address, browser and device information, requested URL, date and time, and security events. We do not run advertising or audience analytics on the site.
  • Purchases. We receive transaction information such as your email address, order number, product, amount, currency, tax, country, and payment, refund, or dispute status. The payment provider and merchant of record identified at checkout collect the name, billing, and payment details needed for the transaction. DARA Audio does not receive or store full card numbers.
  • Licensing. DARA sends the license key, a one-way device identifier, a generic device label, platform and version information, installation and license identifiers, and activation or device status. Raw Windows machine and account identifiers used to create the one-way identifier are not sent to us. A copy of DARA activated with a license key also checks its license status in the background, which sends its license identifier to us. We use this information to manage the two-device license, apply disclosed activation limits, and prevent misuse.
  • Updates and service health. DARA checks for updates after launch. The request includes the release channel, DARA, engine, and driver versions, updater protocol, Windows build, diagnostic-sharing state, response status, and ordinary network data. The service records an aggregate daily heartbeat, request count, version and operating-system information, and when that installation group was last seen.
  • Feedback you send from DARA. When you use Send feedback in DARA, we receive the kind of feedback you choose and your message. By default, we also receive your DARA version and Windows build. You can leave them out by clearing the Include DARA version and Windows build checkbox. Feedback is sent with your licensed installation’s identifier so that we can limit abuse. It does not include your email address, any files, or crash logs.
  • Crash reports. When DARA or its audio engine crashes, DARA sends a small crash report: the error code, where in DARA or which plugin file it happened, and your DARA and Windows versions. We link it to your license on that PC to limit abuse. It doesn’t include memory contents, files, file paths, or your email address. Crash reports are on by default. Turn them off in Settings, under Privacy & updates.
  • Diagnostics you choose to share. DARA offers two sharing options in Settings, under Privacy & updates. Both are off until you turn them on, and they are available only after DARA is activated. App usage events tell us when a DARA session starts and ends, and whether an update installed successfully or failed. They are linked to your licensed installation and contain no file paths, device names, or free text. Diagnostic memory dumps are uploaded only for crashes that happen while that option is on. A memory dump holds what DARA had in memory at the time of the crash, which may include personal data or credentials.
  • Support. We receive the messages, contact details, order information, and files you choose to send. A diagnostic file or crash dump may contain technical information about the computer, running processes, DARA state, file paths, or data held in memory. Review files before sending them.

We obtain this information from you, from DARA on your device, from our service providers, and from the transaction and license records created when those services are used.

Audio and diagnostics

DARA processes audio locally on your computer. It does not record or send that audio to us. Scene contents, plugin settings, file names, app names, and audio-device names are not sent automatically, except that a crash report names the plugin file a crash happened in. Third-party plugins may have their own network and privacy behavior.

DARA does not send usage events or memory dumps unless you turn on sharing in Settings. Windows keeps a limited number of DARA crash dumps on your computer. If you turn on memory dump sharing, DARA uploads the dumps from crashes that happen while it is on. Other dumps remain local unless you choose to send one to support, and DARA removes dumps older than 14 days during a later launch.

Why we use information

We use personal information to:

  • complete purchases, delivery, refunds, and transaction support;
  • issue licenses, activate devices, provide updates, and enforce license terms;
  • answer support requests and troubleshoot information you choose to provide;
  • read the feedback you send from DARA and investigate the crashes and failed updates reported in crash reports and in diagnostics you choose to share;
  • secure the site and services, detect fraud or abuse, and resolve disputes; and
  • meet legal, tax, accounting, recordkeeping, and enforcement obligations.

Where a law requires a legal basis, these activities rely on performance of our contract with you, compliance with legal obligations, and our legitimate interests in operating, supporting, and protecting DARA. App usage events and diagnostic memory dumps rely on your consent. You can withdraw it by turning sharing off in Settings, which stops further uploads. Crash reports rely on our legitimate interest in finding and fixing crashes. You can object at any time by turning off “Send crash reports” in Settings.

When information is disclosed

  • Payment provider and merchant of record. Checkout identifies the companies that handle payment, tax, receipts, fraud screening, disputes, transaction support, and refunds. Their privacy terms apply to their handling of information.
  • Service providers. Providers may host and protect the site and license service, deliver email, or support customer requests on our behalf. They process the information needed to perform those services and meet their legal obligations.
  • Legal and safety reasons. We may disclose information when reasonably necessary to comply with law or legal process, protect rights or safety, investigate fraud or abuse, or establish, exercise, or defend legal claims.
  • Business changes. Information may be disclosed as part of a financing, reorganization, acquisition, or sale, subject to appropriate confidentiality and applicable law.

DARA Audio does not sell personal information, share it for cross-context behavioral advertising, or use it for targeted advertising.

Retention

  • Purchase and license records are kept for the life of the license and afterward as needed for tax, accounting, fraud prevention, disputes, legal compliance, and enforcement.
  • Activation, update, website-security, and service records are kept only as long as reasonably needed to operate and secure the service, diagnose failures, enforce limits, and meet legal obligations. The period depends on the record and the risk it addresses.
  • Crash reports and diagnostics you choose to share are kept for set periods: memory dumps for 30 days, usage events and the record of each crash for 31 days, and a minimized daily fingerprint of each crash for 180 days. Daily totals that identify no one are kept for 13 months, and encrypted backup copies expire after 90 days. Turning sharing off stops new uploads; what was already sent expires on this schedule.
  • Feedback you send from DARA is kept only as long as reasonably needed to read it, diagnose faults, and protect the service.
  • Support messages and files are kept while needed to answer and document the request, resolve disputes, protect the service, and meet legal obligations.
  • Your theme choice on daraaudio.com and the website demo’s preferences remain in your browser until you clear site data. Local crash dumps follow the 14-day behavior described above.

When information is no longer needed, we delete or de-identify it where reasonably practicable.

Security

We use administrative, technical, and organizational safeguards appropriate to the information and service. No storage or transmission method is completely secure. Keep your license key private, install authentic DARA releases, and send support files only when needed.

International processing

DARA Audio is based in the United States. Information may be processed in the United States and other countries where our providers operate, whose laws may differ from those where you live. Contact us for information about the locations and safeguards applicable to DARA-controlled information. A provider’s privacy terms describe its own international processing.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of personal information; object to or restrict processing; withdraw consent; or appeal a denied request. You may also have rights concerning sale, sharing, or targeted advertising, although DARA Audio does not engage in those activities.

Email support@daraaudio.com to make a request. State the right you want to exercise and provide enough information to locate the relevant record. We may verify your identity or an authorized agent’s authority. We will respond within the period required by applicable law and explain any lawful reason we cannot fulfill a request. We will not discriminate against you for exercising a privacy right.

You may complain to the privacy or data-protection authority where you live or work. We would also appreciate the chance to address the concern directly.

Automated controls

Activation requests are checked automatically against the device and activation limits. Contact support if a result looks wrong. DARA does not use personal information for advertising profiles.

Website choices and signals

daraaudio.com does not use analytics or advertising cookies. The site remembers the theme you pick, and the interactive demo remembers its interface settings and sample scene choices. Both are stored in your browser, and we do not receive them. You can remove them by clearing site data. The demo’s Reset control restores the sample mixer and scenes without erasing unrelated site data.

daraaudio.com does not collect activity over time across other websites. Do Not Track and Global Privacy Control signals therefore do not change how this site behaves. Checkout providers process information separately under the privacy terms shown with the transaction.

Children

DARA is a general-audience product and is not directed to children under 13. We do not knowingly collect personal information from a child under 13. If you believe a child provided information to us, contact us so we can review and delete it where required.

Changes to this policy

We will post an updated policy and effective date on this page. If a change materially affects how we use information already collected, we will provide additional notice before it takes effect when required by law.

Contact

DARA Audio LLC, 2108 N St #13489, Sacramento, CA 95816, United States. support@daraaudio.com.